Terms of Service

1. Services

Sharp Leads provides AI-powered marketing automation, lead generation, digital advertising management, CRM setup, and related business growth services for local businesses. The specific scope of services, deliverables, timelines, and fees applicable to each client are set forth in a separate written service agreement, proposal, or statement of work ("Service Agreement") provided to you prior to engagement.

These Terms apply to all engagements with Sharp Leads and are incorporated by reference into any Service Agreement. In the event of a conflict, the Service Agreement controls.

2. Payment and Fees

• Monthly retainer fees are due and payable in advance at the start of each billing cycle.
• One-time setup fees (where applicable) are due prior to commencement of work.
• Late payments are subject to a 1.5% monthly service charge on the outstanding balance.
• Refund policy: All fees are non-refundable unless expressly stated otherwise in your Service Agreement. If Sharp Leads fails to deliver agreed-upon services through no fault of the Client, we will work in good faith to remedy the issue or issue a prorated credit.
• Minimum commitment: Retainer services require a minimum 3-month commitment from the start date. After the minimum period, either party may terminate with 30 days written notice.
• Ad spend: Any advertising budget (Google Ads, Meta Ads, etc.) is separate from and in addition to Sharp Leads service fees. Client is solely responsible for funding their advertising accounts.

3. Client Responsibilities

To enable Sharp Leads to deliver services effectively, you agree to:

• Provide accurate business information and timely access to required accounts (Google Ads, Meta Business Manager, website CMS, GHL, etc.)
• Respond to Sharp Leads communications within 2 business days
• Review and approve deliverables (ad creative, copy, campaigns) within 5 business days of submission
• Notify Sharp Leads promptly of any changes to your business, services, or target market that may affect campaign performance
• Ensure any platforms, tools, or accounts you provide access to are lawfully owned or controlled by you

Delays caused by Client's failure to meet these responsibilities may affect timelines and are not the liability of Sharp Leads.

4. Results Disclaimer

Sharp Leads does not guarantee specific results, including but not limited to a specific number of leads, calls, bookings, customers, or revenue. Marketing outcomes are influenced by factors outside our control, including market conditions, competition, seasonality, your sales process, and the quality of your service offering.

We commit to applying industry best practices, data-driven strategies, and diligent execution on your behalf. Any case studies, testimonials, or results shared on our website represent past client outcomes and are not guarantees of future performance.

5. Intellectual Property

All strategies, systems, automation workflows, ad frameworks, copy templates, and proprietary methodologies developed by Sharp Leads remain the exclusive intellectual property of Sharp Leads, regardless of whether they were created specifically for you.

Upon full payment of all outstanding fees, you receive a limited, non-exclusive, non-transferable license to use the specific deliverables created for your business (ad creative, copy, campaign structure) for your own business operations. You may not resell, sublicense, or transfer any deliverables to third parties.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information disclosed during the engagement. Sharp Leads will not disclose your business data, campaign performance data, or financial information to third parties without your consent, except as required by law or as necessary to deliver services using approved third-party platforms.

7. Termination

• By Client: You may terminate services with 30 days written notice after the minimum commitment period. All fees owed through the notice period remain due.
• By Sharp Leads: We reserve the right to terminate services immediately for non-payment, material breach of these Terms, or conduct that we reasonably determine to be unlawful or harmful. In such cases, fees paid for the current billing period are non-refundable.
• Effect of termination: Upon termination, Sharp Leads will transfer to you any assets created specifically for your account (ad accounts, campaign data, custom creative) within 14 days, provided all outstanding fees have been paid.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Sharp Leads shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, arising out of or related to your use of our services, even if advised of the possibility of such damages.

Our total cumulative liability to you for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by you to Sharp Leads in the 30-day period immediately preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Sharp Leads and its employees, contractors, and agents from any claims, losses, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your breach of these Terms; (b) your violation of any law or third-party rights; or (c) content or materials you provide to Sharp Leads for use in campaigns.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or our services shall be resolved by binding arbitration in Sacramento County, California, under the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction.

You waive any right to participate in a class action lawsuit or class-wide arbitration against Sharp Leads.

11. Modifications

We may update these Terms from time to time. We will notify active clients of material changes via email. Your continued use of our services after the effective date of updated Terms constitutes your acceptance. If you do not agree to updated Terms, you may terminate services per Section 7.

12. Contact

For questions about these Terms, contact us at: